Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This website privacy policy is divided into the following sections:

• Who we are
• Our website
• Our collection and use of your personal information
• Transfer of your information out of the UK and EEA
• Cookies and similar technologies
• Marketing
• Your rights
• Keeping your personal information secure
• How to complain
• Changes to this website privacy policy
• How to contact us
• Do you need extra help?

Who we are

This website is operated by ProjectTwo Ltd trading as Maven. We are a furniture and homeware retailer and for more information see our About Us page.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation (or any legal regime that may be implemented to replace the said Regulation) which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of this, our website (www.wearemaven.co.uk).

Throughout our website we may link to other websites owned and operated by certain trusted third parties tomake additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate. 

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website, create ‘wish-lists’ or gift registries and complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

• your name, address and contact details
• date of birth
• bank account and payment details
• details of any feedback you give us by phone, email, post or via social media
• information about the services we provide to you
• your account details, such as username, login details

We use this personal information to:

• create and manage your account with us
• verify your identity
• provide goods and services to you
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information — the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected	What information we ask for	How and why we use your information
When you register with us	Contact details: your name and email address	We ask for this: — to create and manage your account with us — to communicate with you about your account — to communicate with you about our products, and to carry out marketing activities exclusively associated with our business We rely on consent and legitimate interests as the lawful bases for collecting and using your personal information. Our legitimate interests arethe running and expanding of our business. We will keep this information until: — you close your account with us — we close your account
When you complete a purchase with us	Contact details: your name, email address, contact number and address for the purposes of delivery Payment details: your credit or debit card details, or details relating to other methods of payment	We ask for this: — to facilitate the lawful sale of goods to you, including delivery — to communicate with you about your orders We rely on consent and legitimate interests as the lawful bases for collecting and using your personal information. Our legitimate interests arethe running and expanding of our business. We will keep this information until: — you close your account with us — we close your account — if you do not have an account, until two years have elapsed since your last order.

 

Who we share your personal information with

We routinely share your name and delivery address details with our third party suppliers and/or delivery agents. For a list of our third party suppliers and/or delivery agents please send us an e-mail using the address, hello@wearemaven.co.uk.

This data sharing enables them to despatch the goods you ordered directly to you.

We will share personal information with law enforcement or other authorities if required by applicable law.

Your personal information, so far as it has been provided via and for the purpose of using this Site, will be held securely by the website host and Site provider, Shopify (www.shopify.co.uk). 

The use and storage of your personal information by Shopify will be subject to their own privacy and data protection provisions. Should you require further information about this, please contact us.

Insofar as your personal information may be stored or transmitted online via servers or data hubs that are outside of our control, we will not be held responsible for any data breach that may occur. This includes the provider of any third-party payment method that we may use from time to time, such as Paypal, Apple Pay, Klarna, Clearpay etc.

We will otherwise not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

We require you to provide your name, email address, contact number, address and/or delivery address to enable us to communicate with you regarding our products, your orders or to enable goods to be despatched to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

The impact of our use of your personal information

We assess that there should be minimal impact of our use of your personal information, although if you have any queries or concerns regarding the impact that our use of your personal information may have, please do not hesitate to contact us via the contact details on our website.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. 

Marketing

We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email or telephone.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with our website or complete our online order form for the first time.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

— using the ‘unsubscribe’ link in emails

— contacting us using the contact details on our website

It may take up to 5 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, or write to us;
• let us have enough information to identify you (e.g. account or order number, name, user name, registration details etc.),
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates (including any account or reference numbers, if you have them)

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

We may change this website privacy policy from time to time. When we do we may inform you via email or by way of a notice being displayed on our website.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to hello@wearemaven.co.uk