Shipping + Handling

 

SHIPPING COST

We want to make online shopping simple for you, so we offer free shipping if your order is under 100g. Purchases sent within NI/UK will cost you £3.50. If you are based in ROI it'll cost you £5.00 and the rest of Europe is £7.50. 

DELIVERY TIMES

Once you have placed your order you will receive an automated confirmation email.

We are a small business and orders will be dispatched within two working days.

  • UK customers should expect their delivery 1 – 3 working days after dispatch
  • Republic of Ireland customers should expect their delivery 1 - 7 working days after dispatch
  • Rest of Europe customers should expect their delivery 2 – 7 working days after dispatch.
  • Outside Europe? Contact us at sales@wearemaven.co.uk and we will work it out!

Please note: Items purchased after 5pm on Friday and over the weekend will not be sent until Monday.

RETURNS

If for any reason you are not happy with your Maven purchase, please contact us within 5 working days of receiving your order, via email sales@wearemaven.co.uk outlining the reason for your return.

The order must be returned to us within 14 working days of receiving it. You can return it to our Belfast store either in person, by post  or courier.

Items must be returned with the correct tags and labels intact and in an un-used and re-salable condition together with the original dispatch note enclosed. Your statutory rights are not affected by our returns policy.

Maven reserves the right to refuse an item if it's determined it has been used and suffered wear and tear.

Refunds will be credited to your original method of payment.

Please send your return order to:

RETURNS
Maven
Reid Memorial Hall
4a Maryville Avenue
Belfast BT9 7HE

Return delivery costs will be the responsibility of the customer. Please note that the item(s) are your responsibility until they reach us. We recommend that you use a courier service or Royal Mail’s registered post, keeping a note of the reference number.

Got a question? Drop us a line at SALES@wearemaven.co.uk